Verizon blamed a software glitch this week for the fact that it published approximately 12,500 unlisted phone numbers in a Washington County, MD phone directory. The company stated that it is taking steps to make amends to affected customers, anywhere from changing people’s numbers to paying up to $1,000 towards the installation of security systems. After the glitch was discovered, Verizon managed to stop 95% of the directories from being distributed.In a statement, Leigh A. Hyer, vice president and general counsel for Verizon’s Mid-Atlantic North Region said “We very much regret what has happened and want to make it as right as possible.” However, it turns out that Verizon is not required by law to keep unlisted numbers out of the directory. Hyer added: “It is a service we sell … it’s not a guarantee.”