Given the popularity of Joel Spolsky, or at least his blog, I feel like I might be going out on a limb here. But unless I’m missing something (OK I admit it, I did only watch the edited highlights), in his interview with Robert Scoble today, he points out that FogBugz was designed to make it “very difficult to get metrics”. He says that when they look at feature requests at Fog Creek, they think about features “anthropologically”, and prefer to leave those features out if they can be misused by lazy managers and therefore lead to developers working around the bug tracking system.
Isn’t Joel looking at the wrong end of the problem? Sure, leave out the features that encourage misuse, but rather than avoiding metrics altogether, why not put more effort into trying to find out what metrics could be used to good effect to improve the process, and promote them like crazy? “The managers” seem to be positioned as the bad guys in this scenario; personally, I wouldn’t make that distinction - we’re all members of the same team, and should have the same objectives.